Q: I love your dresses can I order a dress directly from you?
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We are a wholesale manufacturer and our gowns are only available at authorized Gino Cerruti retailers. To find a stockist near you, click here. If you are having difficulties finding a store in your area please contact us at help@ginocerruti.com. |
Q: Are your products available for purchase online?
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We have a policy of selling only to our authorised retailers who do not sell our products over the Internet or auction sites except through their own websites. These authorized Gino Cerruti retailers offer you a full service to ensure your complete satisfaction and guarantee for that special day. To find an authorized retailer near you, click here. |
Q: I am considering buying my gown online? Is there any risk?
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We recommend that you do not buy your gown over the internet. We have received many calls from customers who have purchased online only to find that they didn't receive the dress they expected, or it was delivered too late. Some received counterfeit dresses; others received used/dirty dresses or the wrong style or size. Some customers have found that buying over the internet didn't really save them money because they were forced to pay hidden charges, import duty and VAT. They then had trouble finding a qualified alterations specialist who could properly fit their dress as it had been cut and stitched wrong. |
Q: Why do you criticize buying on the Internet? All my friends buy there?
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This is the most important dress you will ever buy. Saving a few pounds or Euro's is not worth the risk. The internet is a great place to narrow down styles before you visit a Gino Cerruti Stockist. But when it comes time to purchase, it has been proven time and time again that the best place to buy is a Gino Cerruti Stockist where you can see, feel and try on the dress before you make a commitment and take opinions from your family and friends. Our company guarantees each and every Gino Cerruti dress which has been checked at least 18 times during the manufacturing stage and is sold through Gino Cerruti Stockists knowing they have the same confidence in our dresses and gowns. |
Q: How can I find a retailer near me that stocks Gino Cerruti dresses?
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You can click the store locator at the bottom of the page or by clicking here. You can also telephone our dedicated helpline at 0870 712 0013 or email us at help@ginocerruti.com . |
Q: What sizes do you supply your dresses in?
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We supply our dresses for Adults from XXS to 8XL.
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Q: What are your sizes for the Flower Girls Dresses?
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For Children the sizes are from age 2 to age 16. Please see the size chart hereunder:
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Q: Why are some adult styles not available in the larger sizes?
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Usually this due to the fact some styles do not cut well for the fuller figure. But at the same time some styles we only cut for the larger sizes as they only look good for that style. |
Q: I want a colour in one of the dresses that you don't seem to make? Can I order this?
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You can sometimes order this if the fabric and applications are available, but you will have to speak to one of the Gino Cerruti retailers who can accept such an order. But please note there will be an additional charge applied by the retailer. |
Q: I want have a dress with a longer length? Can you make this for me?
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If you require any changes or specific requirements you can discuss this with your Gino Cerruti Stockist who can arrange such possibilities, but please note that there will be an additional charge applied by the retailer. |
Q: What are your average prices?
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Bridal starting at £99.
Bridesmaids starting at £59.
Prom Dresses starting at £69.
Cocktail Dresses starting at £49. |
Q: Are styles you have discontinued still available?
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Only the styles shown in our current online catalogue are available for order through authorized Gino Cerruti Stockists. |
Q: When will your new collection be added to the web site?
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Our Online Catalogues are updated twice a year in January and in July to coincide with the delivery of our new line to authorized Gino Cerruti stockists. |
Q: How should I clean my Gino Cerruti Gown or Dress?
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Cleaning Instructions - To get the best care for your gown, keep your focus on finding the best gown cleaning and preservation services available. Unfortunately most dry-cleaners and bridal shops send out their customer's wedding gowns to wholesale dry-cleaners for cleaning and preservation. These wholesale cleaners usually dry-clean their customer's gowns with 20 to 30 others. Little attention is paid to individual gowns. And anything on the other dresses will most likely now be on yours. So, if you choose to go through a local dry-cleaner, find one who does the cleaning themselves, instead of sending it out to the wholesalers. Look for a company that cares about their equipment and the quality of their staff. They will likely be more expensive. Try to find a cleaner who cleans each gown one at a time and will care for your gown like their own. You may end up spending a little more than you wanted,but in the long run it will pay off. |
Q: My cleaner needs more specific instructions for cleaning my Gino Cerruti Dress?
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The problem is that only a small proportion of cleaners can be trusted to undertake to clean and finish a delicate and precious item with the care and skill necessary to give you the best possible results. This is why our care labe contains the following instructions:
Garment may not be commercially drycleaned
These are the processes a good cleaner must go through to clean your dress properly:
- Carefully check for stains, damage or any weaknesses.
- Test any beads, roses, bows or other adornments to ensure they are safe in the cleaning solvent chosen for your dress.
- Treat any stain correctly and carefully.
- Put the dress through a suitably delicate process in pure, unused or freshly distilled, solvent.
- Ensure that the dress is dried at the correct temperature and for the right amount of time.
- Check the dress for any remaining stains and repeat the above if necessary.
- Carefully asses the dress before finishing to judge what methods to use and decide the right sequence to follow.
- Hand iron the dress from top to bottom taking pains to:
- Individually iron any frills around the neck line
- Iron the sleeves using a sleeve board
- Work down the bodice ironing each panel separately.
- Iron each layer of the underskirt.
- Press any layers in the skirt all the way round by hand, stretching any lace work back into place.
- Complete each layer, first ironing and then steaming folds into place.
- Iron bows so they are rounded and full, not flat and lifeless.
- Steam and manipulate any silk roses into their correct shape.
- Pack sleeves and bows with acid free tissue paper.
- Use a body former draped with acid free tissue paper to form the body of the dress.
- Hang the dress to see that it drapes properly and make adjustments where necessary
- Pack the dress in a purpose built cover or specially prepared acid free box.
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Q: If I have any other questions how do I contact The Gino Cerruti Company?
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You may contact our customer support at help@ginocerruti.com and someone will contact you from our customer support team. |
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